Webinar & Design Series Archives
The following supporting materials are helpful tools when accessing the FTD Webinar & Design Series at a later date. The coordinating webinars & design shows can be found at FTD Mercury Network, the florist YouTube channel.
Virtual Design Shows | Social Media Workshop | Finance | Holiday | Marketing | Merchandising | Sales & Customer Service | Shop Operations | Mercury POS
Virtual Design Shows 
Revisiting and Reinvesting in Everyday Designs
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Tropical Paradise: Arrangements with an Exotic Touch
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Upward Trends in Sympathy Sales Call for a Fresh Look
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Body Flowers...the Finishing Touch
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Valentine's Day Trends with Keith
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Home for the Holidays with Ann
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Gathered: Rustic, Autumn-Inspired Designs by Jacob
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Weddings with Style...Rescheduled
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Designing Everyday with Deborah
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Social Media Workshop
Finance
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Making the Most of Your Cash Flow
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How to Plan, Prepare and Forecast the Rest of 2020
How to Plan, Prepare and Forecast the Rest of 2020 - Presentation |
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Payroll: Scheduling for Profit
Payroll: Scheduling for Profit - Presentation |
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Holiday
| 3-PART WEBINAR SERIES From Stems to Social Media: How to Have a Strategically Successful Holiday Plan Holidays are some of the busiest times of the year for flower shops, and preparation before the rush is key to success. Designed for the new florist and the tenured professional, this series will feature three retail florists sharing best practices on how to create a holistic holiday plan for more business and outstanding customer satisfaction from how to prepare operations for streamlined workflows to engaging customers in creative ways. 
Marketing
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Social Media in 2021 - What Works and Where to Focus
Social Media in 2021 - What Works and Where to Focus - Presentation |
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What Your Customers Say Matters
What Your Customers Say Matters - Presentation |
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Creating Killer Content Quickly
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The World Has Changed And So Must Your Marketing!
The World Has Changed And So Must Your Marketing! - Presentation |
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Social Strategy: Paid vs. Organic
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Social Media and Your Digital Presence in a Crisis
Social Media and Your Digital Presence in a Crisis - Presentation |
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How to Get a Flood of New Customers (For Little or No Money)
How to Get a Flood of New Customers (For Little or No Money) - Presentation |
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Merchandising
American Floral Trends Forecast 2020-2021: American Floral Trends Forecast 2020-2021 - Presentation |
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Sales & Customer Service
Delivering a Best-in-Class Customer Experience - Together
Delivering a Best-in-Class Customer Experience - Together - Presentation |
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Profit by Performing: Creating Customer Experiences That WOW and WIN Big Sales!
Profit by Performing: Creating Customer Experiences That WOW and WIN Big Sales! - Presentation |
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Shop Operations
People Power - The Energy That Propels Your Store
People Power - The Energy That Propels Your Store - Presentation |
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Three Ways to Get More Cash Out of Your Business
Three Ways to Get More Cash Out of Your Business - Presentation |
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Hiring for Results
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Quality Matters - Improving Customer Satisfaction
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Profitability Starts with Educated Buying
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Floral Care & Handling Tips to Boost Your Bottom Line
Floral Care & Handling Tips to Boost Your Bottom Line - Presentation |
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Mercury POS
Mercury Administration
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Order Entry/POS Shortcuts
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Delivery Module and Mobile App
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