Report of Orders Filled (ROOF)
Frequently Asked Questions
- How Do I Send a Report of Orders Filled (ROOF) REC Message in Mercury Point of Sale?
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- On the Mercury Message menu, click Rec Message List (REC). The REC Message List window opens.
- In the Store Name field, click the arrow and choose the store from which you are sending this message.
- In the Sending Florist column, type the sending shop code (the shop that sent you the order) and press TAB. You can type the code in one of the following formats: NN-NNNNAA or NNNNNNAA where N is a number and A is a letter. For example, 90-1234AA. You may click the Search button to perform a Florist Search.
- To change the delivery date, click to the right side of the Delivery Date column to reveal two sets of arrows. Highlight the Month with your mouse, then click the up and down arrows until the correct month displays. Do the same for the Day and Year. Or, click the arrow to reveal a calendar and click on the delivery date.
- In the Recipient column, type the full name of the person who received the order.
- Click to the right side of the Occasion column to reveal a down arrow. click the arrow and select the occasion for this order.
- In the Order Amount column, enter the total price of the order. You may click to the right side to reveal the calculator icon to help you compute the price.
- Click Save to save your Rec Message List. The next time you open this window, it will contain all saved Rec messages. You can then click Send at any time when you are ready to send your Rec Message List to the FTD Clearinghouse.
It is strongly recommended that you send your REC Message List before the end of each month so your Combined Report Statement will be correct.
- How Do I Send a Report of Orders Filled (ROOF) REC Message in Mercury Cloud?
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- From the dropdown, choose the member number of the florist who received the order. Dropdown includes all member codes you have access to.
- From the dropdown, choose the member number of the florist who gave you the order. Dropdown includes all member codes you have access to.
- Type the first three letters of the recipient’s last name.
- Select the delivery date using the calendar icon.
- From the dropdown, select the occasion type.
- Type the total price of the order.
- In the Operator field, type the name associated with your user ID.
- Click Send to send the administrative message.
Tip: If you don’t want to send the order message, click Cancel. Any information you’ve entered in the order message screen will be removed.
- Where can I download additional Report of Orders Filled (ROOF) forms?
- Click here to download the form and make sure you input your member number and shop information before mailing back to FTD. If we do not have your member number at a minimum, we will not be able to report your orders.
- What is the cutoff date for submitting Report of Orders Filled (ROOF) forms?
- If mailing a Report of Orders Filled (ROOF) form, the cutoff is the last business day of the month by 3 pm CST. If reporting the order through Mercury, the order should be sent as an "REC" and it must be sent by the last day of the month by 11 pm CST.
- What is the mailing address for ROOF forms?
- Mail the ROOF forms to arrive at FTD by the last business day of the month to:
FTD, LLC
Attention: Data Control
3113 Woodcreek Drive
Downers Grove, IL 60515 - Can I fax my ROOF form?
- Faxes are only accepted in an emergency situation since they must be hand keyed. The fax number is 630.719.2702 and must be received by 3:00 P.M. CST on the last business day of the month.
- What if I have more that 10 ROOF to submit?
- Submit your first 10 on the form above. Once you submit you can click the link on the confirmation page to "Submit another Report of Orders Filled (ROOF)" and complete the form again.