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  1. What is the cutoff date for submitting Report of Order Filled (ROF) forms and REC's? 
  2. What is the mailing address for ROF forms? 
  3. Can I fax my ROF form? 
  4. Who can file an Adjustment (ADJ) on an order? 
  5. When is the FTD Statement mailed out?
  6. What is the due date for the payment of the FTD Statement?
  7. What is the address to mail the payment for my FTD Statement?
  8. What date are the FTD Statements be available for me to call in for my balance? 
  9. When is the latest that I can pay my statement balance before a $50 late fee is charged?
  10. What is the interest fee?
  11. How can I earn rebates? 
  12. What is the reciprocity fee? 
  13. How do I change my bank account information for Direct Deposit?
  14. When I have direct deposit under the Cash Flo program, how soon can I expect my balance to appear in my bank account? 
  15. How can I redeem a gift certificate? 
  16. How many orders am I required to send out each month? 

 

 

  1. What is the cutoff date for submitting Report of Order Filled (ROF) forms and REC's? 
    If submitting a Report of Orders Filled (ROF) form, the cutoff is the last business day of the month by 3 pm CST. Please fax to 630-719-2702. If reporting the order as an REC, this must be done by the last day of the month by 11 pm CST.

  2. What is the mailing address for ROF forms?
    FTD DPC
    P.O. Box 7053
    Downers Grove, IL 60515-7053

  3. Can I fax my ROF form? 
    Faxes are only accepted in an emergency since they must be hand keyed. The fax number is 630-719-2702 and must be received by 3:00 P.M. CST.

  4. Who can file an Adjustment (ADJ) on an order? 
    Only the sending florist can file an adjustment.

  5. When is the FTD Statement mailed out? 
    Statements are mailed on the 10th of the month if you have a balance due to FTD and the 20th of the month if you are receiving a credit from FTD.

  6. What is the due date for the payment of the FTD Statement?
    Payment is due to FTD by the 25th of the month. This is true whether the 25th is a Sunday or legal holiday.

  7. What is the address to mail the payment for my FTD Statement?
    U.S. Members can mail their payments to:
    FTD
    36419 Treasury Center
    Chicago, IL 60694-6400

    Canadian Members can mail their payment to:
    FTD
    P.O. Box 5048
    Burlington, ON L7R3Y8

  8. What date are the FTD Statements available for me to call in for my balance? 
    Statements are usually available by the 8th of the month OR you can view them online in their entirety!  https://www.ftdi.com/onlinestmt/memberlogin.asp

  9. When is the latest that I can pay my statement balance before a $50 late fee is charged?
    Payments have to be received by FTD before the 5th of the month.
     
  10. What is the interest fee?
    The interest fee is 2.75% of the balance due to FTD. The minimum interest fee charged will be $59. If 2.75% exceeds $59, that amount will be charged instead of $59. As an example, if the balance due was $2,500, the interest fee that will be charged is $68.75 vs. $59.00.

  11. How can I earn rebates? 
    All shops are eligible to receive rebates under the Dollars and Scents program offered by FTD. There are only two requirements you must meet each month:

    1. Have 20 outgoing FTD orders for the calendar month on your Combined  Report.

    2. Full payment of FTD Statement balance must be received by FTD by the 25th of the month.

  12. What is the reciprocity fee?
    The Reciprocity Fee is charged when the shop does not send out 1 FTD order for every 5 FTD orders received. This is 4% of the total of all Incoming orders and is charged when the shop does not meet the 5 to 1 ratio.

  13. How do I change my bank account information for Direct Deposit?
    You should fax a copy of a voided check signed by the owner to 630-719-2601.

  14. When I have direct deposit under the Cash Flo program, how soon can I expect my balance to appear in my bank account? 
    Your deposit will be available in your account no later than 72 banking hours after balancing.

  15. How can I redeem a gift certificate? 
    You should make a copy of the gift certificate for your records, sign the back and write your FTD Member code # and shop name on the back of the gift certificate and mail to:
    FTD Adjustment Department
    P.O. Box 7051
    Downers Grove, IL 60515-7051

  16. How many orders am I required to send out each month? 
    You are required monthly to have a minimum of 20 FTD outgoing orders reported in that calendar month on your Combined Report. If this requirement is not met, you will be charged a "Low Sending Fee" of $19.95 US, $22.95 CAN.

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