Substitution Policy

FTD.COM offers second choice options for most products.

Non-Branded Products:

• Consumers will be informed at the time the order is placed that...

"Should the requested product not be available, the florist will deliver fresh flowers with the same feeling and color scheme in a similar container".

Branded Products:

• Consumers will be informed at the time the order is placed that...

"Should the requested product not be available, the florist will deliver fresh flowers with the same feeling and color scheme in a same container".

Special Situations:

• When a phone customer requests that no substitutions be made, and for some unique plants, an exception is made to the 2^nd Choice policy. In those cases, the 2^nd choice field will show:

"None."

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