FTD WebGifts Program - FAQ

The following are some frequently asked questions and answers about the FTD WebGifts program.

Q. What is WebGifts?
A. WebGifts is your ticket into the billion dollar gift business. It allows FTD Members to compete in the gift business without carrying inventory! It is a consumer direct service offering a collection of both floral and non-floral gift items for you to sell on your Web site and through your store.

Q. How does WebGifts work?
A. WebGifts works as easy as 1, 2, 3…
1. You place the products in your marketing materials and on your web site
2. Market that you are in the gift business
3. Make the sale and send the orders to 90-0233AA for fulfillment. The vendor will ship the product directly to the gift recipient on your behalf with your store’s return address

Q. How will I benefit from WebGifts?
There is no inventory to carry and no product to buy.
• Your shop name and branded marketing message are printed on the shipping label and gift card.
• There is a one-time $50 fee to sign up for FTD WebGifts. This fee can pay for itself after just two orders.
• Earn normal sending commission (20%) plus sending rebates.
• If you charge a service charge (in addition to FedEx, DHL charge) that is yours to keep.
• Each sent order counts toward your monthly sent quota.

Q. Where can I find photos and information about the program?
A. You can find product images and prices online at http://www.ftdi.com/webgifts/ . View and download images and download the master item list containing each item's suggested retail price (SRP) and corresponding delivery charge.

Q. What is the order/delivery schedule? (View Shipping Table Here)
A. All orders must be received before 1 P.M. Central Standard Time in order for the gift to be shipped (not delivered) that day.
• 2-Day air orders will be accepted Monday through Thursday,
• Next Day air orders will be accepted Monday through Friday,
• Orders received for 2-Day after Wednesday or for Next Day on Friday will not ship until the following Monday, unless they are noted for Saturday delivery.
• Ground orders will be accepted Monday through Friday.

Q. How will the products be shipped?
A. Shipments will be sent via Federal Express or DHL. We do not guarantee specific time requests for deliveries. All carriers will deliver during regular business hours.

Q. How will an FTD WebGifts order show up on my clearinghouse statement?
A. Your order will show up as a wire order in Section B (notated as WebGifts order).

Q. What do I do when the order comes to my shop?
A. After you have received the order and payment has cleared, send the order via the Mercury Network as a Mercury Order to Marketplace at 90-0233AA ensuring the WebGifts item number is in the only text inside the First Choice field.

Q. Who can I contact about WebGifts?
A. Contact WebGifts customer service at 800-767-4000, email at webgifts@ftdi.com or Mercury Message to 90-0233AA.

Q. How do I enroll in the program?
A. If you are an FOL (Florist Online) member, you need to contact WebGifts customer service about having the program put on your FOL Web site. If you host your own Web site, contact WebGifts to request a CD-ROM of images and item list containing suggested retail prices (SRP) and corresponding delivery charge. You can contact your FBC to discuss this as well.

Q. If I have FTD WebGifts on my FOL site, how will I know when I receive an order?
A. After a consumer has shopped your site and the sale is complete, FOL sends you a message directing you to send the order to 90-0233AA. We are working on a way to automate this feature so when a sale is made via FOL, WebGifts will send you a message notifying you that an order was received through your site and is shipping on your behalf.

Q. Can I charge more for these FTD WebGifts products?
A. Yes, you can charge as much as your market dictates. For example, if an item’s suggested retail price + delivery is $80, and it is sold on your site for $100, you need to send the order to 90-0233AA for $80 (the difference is additional margin for your shop).

Q. Will WebGifts carry the same products as FTD.COM?
A. Yes, we will be adding many of the same gift products that FTD.COM currently offers.

Q. How is the delivery price established?
A. Delivery price is based on the suggested retail of the product and the cubic feet of the shipping box.