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FTD Members

Please call 1-800-788-9000 to speak to a FTD® Member Services representative, or send a Mercury® general (GEN) message to 90-0555AA, or email us at ftdmemberservices@ftdi.com and we'll be happy to assist you! 

Member Services hours of operation are Monday-Friday 7:00AM-7:00PM and
Saturday 8:00AM-3:00PM CST.  

Should you wish to write to us, please use the following address:
FTD Group, Inc.
3113 Woodcreek Drive
Downers Grove, IL 60515
630-719-7800

Mercury Network - Frequently Used Numbers

FTD Group, Inc. Mercury Number
Adjustments 90-0357AA
Credit Card Information 90-0639AA
Direct Access 90-8400AA
Executive Suite 90-0365AA
Field Services 90-0324AA
Finance 90-0241AA
FTD Flowers All Hours 90-9200AA
FTD Directory Services 90-0258AA
FTD Florists Online 90-8418AA
Insurance 90-0050AA
International - Retrans 90-0266AA
Marketplace 90-0233AA
Member Services 90-0555AA
FTD Mercury Advantage 90-5109AA
Mercury Billing 90-0373AA
Console/Order-Related Questions 90-5034AA
Slimcast Messages 90-0621AA

 

24 Hour Consumer Customer Service

E-mail us

Call Us:
1-800-SEND-FTD (1-800-736-3383)
(Toll-free in the U.S. and Canada)
630-719-7756
(Outside the U.S. and Canada)

Write Us:
FTD.COM
3113 Woodcreek Drive
Downers Grove, IL 60515
Attn: Customer Service

 

Investor Relations

FTD Group, Inc. (“FTD”) was acquired by United Online, Inc. (“United Online”) on August 26, 2008. As a result of the acquisition, FTD joins United Online’s group of consumer product and service companies including Classmates (online social networking), MyPoints (online loyalty marketing), and NetZero and Juno (Internet access and email). For more information about United Online, please visit
United Online Investor Relations.

Stockholder Information: Exchanging FTD Group, Inc. Shares for Cash and United Online Shares

In connection with the acquisition, FTD stockholders immediately prior to the effective time of the transaction are entitled to receive $10.15 in cash and 0.4087 of a share of United Online common stock for each share of FTD Group, Inc. common stock owned at such time. Computershare Trust Company, N.A. (“Computershare”) has been appointed as the paying agent to process the exchange of FTD stock certificates for cash and United Online stock. Computershare is mailing to each holder of record of FTD Group, Inc. common stock immediately prior to the effective time of the transaction materials that will instruct stockholders how to surrender their shares of FTD Group, Inc. common stock for cash and United Online common stock. If you hold your shares of FTD Group, Inc. common stock through a broker or other nominee, please contact your broker or other nominee. When contacting Computershare, please direct your inquiries to:

Computershare Shareholder Services
1-800-962-4284

 

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