Processing a WebGift Order

WebGift orders are sent like any Outgoing Wire Order from your shop. When you receive one, first clear payment and then forward the order to WebGifts using our code, 90-0233AA, as the Filling Florist code.

Here are a few instructions you should follow to ensure your order is processed efficiently:

Instructions #1: WebGift item numbers must begin with a “.” so you will need to manually add this prefix if it is not already there. You must also include a shipment extension after the product
number: "-G” for ground, “-2” for second day, or “N” for next day.

Example: “WGH057” needs to be changed to one of the below, based on shipment type:

.WGH057-G = ground shipment (5-7 days)
.WGH057-2 = second day
.WGH057-N = next day delivery method
.WGH057-S = Saturday delivery method
*Saturday delivery only available in some areas.

Instructions #2: Make sure the SRP (Suggested Retail Price) of the product includes the
shipping and handling charges. For example, product price of $52.99 +
$14.99 delivery = $67.98 SRP.

Instructions #3: Make sure the card message does not exceed 220 characters.

Instructions #4: Verify the recipient address on white pages or USPS website to ensure the
address is valid. When entering in the city, state and zipcode, please make
sure to put a space between each. For example: City, (Space) State abbreviation
(Space) Zipcode and for the state please only enter the abbreviation such as
Illinois (IL).

Instructions #5: Verify that the price you send through the mercury system includes both the
SRP and delivery charge. If you charge a service fee on your FOL site, please
make sure that you don’t deduct this fee from the total SRP and Delivery
charge minimum we request.

Instructions #6: Our deadline for receiving orders is 1 PM CST. Any orders received by us after that time may not make the customer’s requested delivery date.

Once your order is received, we will send a wire confirmation that we received your order and another wire message with carrier and tracking information.

FTD WebGifts vendors then ship the product directly to the gift recipient on your behalf!