FTD Group, Inc. is a leading provider of floral-related products and services to consumers and retail florists, as well as other retail locations offering floral products, in the U.S., Canada, the U.K. and Ireland. The business is supported by the highly recognized FTD and Interflora brands. Both brands are supported by the Mercury Man logo, which is displayed in approximately 50,000 floral shops globally. The consumer businesses operate primarily through the www.FTD.COM Web site in the U.S. and Canada and the www.interflora.co.uk Web site in the U.K. and Ireland and are complemented by the florist businesses, which provide products and services to the independent florist networks.

FTD® Florists demand it. Research has proven consumers want it. One thing that makes FTD Florists better than other florists and sets them on a higher level is the FTD Florists' Satisfaction Guarantee. In an effort to support FTD's commitment to quality, more emphasis and attention will be directed towards ensuring that all FTD Florists understand and utilize the FTD Florists' 100% Satisfaction Guarantee.

The FTD Florists 100% Satisfaction Guarantee 

It applies on orders sent through FTD and on FTD Branded Products: 

As professional FTD Florists, we guarantee your satisfaction with every order sent through FTD for delivery in the United States and Canada and on all FTD Branded products purchased from an FTD Florist. If you are not satisfied with the purchased FTD product, we will send a replacement or refund the full purchase price. All you need to do is notify us within 10 days of receipt of your FTD order. You may call, come in person or write to us.

The FTD Florists 100% Satisfaction Guarantee provides the following benefits for FTD Florists:

Quality should be the main focus of FTD and FTD Florists. 
The FTD® Test Order Program helps ensure that all FTD Florists continue to set the standard for quality in the industry.

A Test Order Committee, established by FTD, will select florists based on complaints or chosen at random to test. FTD Florists who pass will receive a letter of congratulations. For those who fail, the following steps will be taken:

In addition, on any test order failure, the cost of the failing order will be charged back to the Filling Florist's Clearinghouse Statement, similar to a refund that would be given to a dissatisfied consumer under the FTD Satisfaction Guarantee.

The determination of pass/fail will be made by the Test Order Committee. FTD encourages all FTD Florists to honor and promote the FTD Florists' 100% Satisfaction Guarantee. The FTD Test Order Program is truly a benefit for all FTD Florists. For FTD Florists who already produce quality products, it is "business as usual", and for those who are not quite there yet, this program outlines the problems and assists in helping florists recognize their areas that need improvement. By making these improvements, these florists will pass the FTD Test Order Program, thus resulting in satisfied customers and additional business.

If you have any questions regarding the FTD Test Order Program, please call Member Services at 1-800-788-9000.

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