FTD Mercury Customer & Order Management

Enter Orders in Seconds!
Keep your business running smoothly. With FTD Mercury, entering orders is quick, easy, and consistent!

• Look up existing customers during the order entry process, or capture a new customer so you can market to them in the future!
• Look up existing customers during the order entry process, or capture a new customer so you can market to them in the future!
• Enter customer, recipient, product, delivery, and card information in seconds. Take advantage of abbreviation codes to speed up recipient address entry and card messages.
• When handling funerals, use Funeral Log to track orders and to produce a report to provide to the family or funeral home.
• Use Map It to show the distance between your shop and the recipient; use Distance Map to show the distance between filling florists and recipients for wire out orders.
• Eliminate guesswork and never miss a delivery fee again! Configurable delivery zones enable you to add delivery fees automatically based on the recipient’s address.

Once you enter an order, FTD Mercury can automatically print invoices, worksheets, and cards based on your specifications. And if you ever need to find an order again, searching for it is a snap with Ticket Search. You can even copy and paste tickets in an order or copy entire orders to speed up the order entry process.

Customer Management

FTD Mercury helps you create and maintain your customer records, including house account information, statements, and order history.

• Print, email, or fax statements to your customers.
• Know when your customers are up-to-date on their accounts—and, more importantly, when they’re behind.
• Keep notes on customers' likes and dislikes
• Leverage your existing customer base in direct mail and email marketing.
• Create standing orders for customers who reorder their products on a regular basis.

Powerful Product Management

Managing your products efficiently saves you time and increases your revenue. That’s why FTD Mercury provides you with features that matter. Beyond entering product names and prices, you can easily include product pictures, line-by-line recipes, and care instructions for any and all products you sell.

If you have a Florists Online Web site, you can go one step further: maintain your products in FTD Mercury and automatically upload your changes to your site. You can even upload custom pictures. Stop double-maintaining products and leverage the power of FTD Mercury!

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