FTD Mercury Customer & Order Management

Enter Orders in Seconds!

Keep your business running smoothly. With FTD Mercury, entering orders is quick, easy, and consistent!

• Look up existing customers while entering an order, or capture a new customer so you can market to them in the future!
• View customer spending by occasion, so you know when to upsell. Make sure you get all the information you need for orders — every time.
• Enter customer, recipient, product, delivery, and card information in seconds!
• When handling funerals, use Funeral Log to track orders and easily produce a report to provide to the family or funeral home.
• Use Map It to show the distance between your shop and the recipient; use Distance Map to show the distance between filling florist and recipient.
• Configurable delivery zones automatically add delivery charges based on the recipient address — eliminate the guesswork and never forget a delivery fee again!

Once you have entered an order, FTD Mercury can automatically print invoices, worksheets, and cards based on your specifications.  And if you ever need to find that order again, searching for it is a snap using Ticket Search! You can even copy and paste tickets in an order or copy entire orders to speed up the order entry process.

Customer Management in FTD Mercury

FTD Mercury helps you create and maintain your customer records. You can easily maintain house account information, generate statements, and track customer order history. You can also use your customer list as the basis of Mercury Marketing campaigns.

• Print, email, or fax statements to your customers.
• Know when your customers are up-to-date on their accounts and when they’re behind.
• Keep notes on customers' likes and dislikes
• Leverage your existing customer base in direct mail and email marketing.
• Create standing orders for customers who reorder the same products on a regular basis.

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