Fulfilling Florist Program Requirements

FTD.COM works to make it convenient to fulfill FTD.COM orders. We also want to ensure consumers are satisfied and receive exactly what they see online or in the catalog. Quality-driven FTD florists, with 90 years of experience, delivering for holidays and other occasions, continue to help build consumers' trust in the FTD brand.

Please make sure your shop complies with these requirements:

Florists have the option of choosing a cut-off time per zip code listed. The cut-off times available are as follows: 11am, 2pm and 3pm. Orders received by the florist's cut-off time must be delivered the same day including holidays, if requested by the customer. During the three major floral holidays, the cut-off for the acceptance of orders will be regulated to provide sufficient time for completion of deliveries. Major Holidays are: Christmas, Valentines Day and Mothers Day.
Uphold the FTD Satisfaction Guarantee, including product replacements or refunds when deemed necessary.
Use the current FTD Selection Guide and Workbook.
Communicate any changes to your delivery area by sending a GEN message to Directory Services at 90-0258AA. Please include the city, state and zip code in the GEN message.
Participation will be based on florist's performance and adherence to the program requirements and FTD membership rules. Florists not wishing to participate should notify FTD.COM by sending a GEN message to 90-8400AA requesting to "opt out" of the program.
Substitution requests must be communicated to FTD.COM immediately in cases of major substitutions.
Mercury Network subscribers will be given preference in distribution of FTD.COM orders.
Payments will appear on following month's clearinghouse statement.
Please strive to uphold the FTD Satisfaction Guarantee. This includes providing product replacements and/or refunds as deemed necessary by FTD.COM's Customer Service Department.
Pricing is established by utilizing FTD's Suggested List Price, then adding additional money for delivery.
FTD.COM orders may not be forwarded. If you receive an order from FTD.COM that you cannot fill, simply reject it at no charge. Orders sent to florist's with branch locations may forward orders to their branch shops only.
Consumers may order a Deluxe or Premium version of a selections guide arrangement. When this happens you will receive the Mercury transmission with the following information added to the First Choice and Second Choice lines of the order:
- $10 has been added for Deluxe version or
- $20 has been added for Premium version
Please fill these orders using the FTD Policy for filling FTD orders as a guideline.

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