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FAQ - Frequently Asked Questions

  1. How will my calls be answered?
  2. How do you know it’s my shop?
  3. How do I receive my orders?
  4. What if there is a problem with an order?
  5. How much does the service cost?
  6. How long are the terms of the agreement I sign?


  1. How will my calls be answered?
    A trained sales associate will answer the call "Thank you for calling (shop name), may I help you place an order?"

  2. How do you know it’s my shop?
    It works very similar to caller ID.  Instead of seeing the callers phone number on the display, FAH sees the shop’s phone number. The sales associate enters the phone number into the computer and it accesses the correct shop database.

  3. How do I receive my orders?
    All FAH orders and customer service messages will be sent to you via the Mercury Network. All Mercury guidelines will apply to your FAH orders.

  4. What if there is a problem with an order?
    If you experience any problems with an FAH order/message or with the service in general, please contact one of our trained customer service reps at 800-669-1000 x4634.  They will be happy to assist you. You can also reach us via a "GEN" message to 90-9200AA.

  5. How much does the service cost?
    Contact your Field Business Consultant or call Flowers All Hours Customer Service line (1-866-864-4324) for pricing.

  6. How long are the terms of the agreement I sign?
    Contracts are for 12 months and are automatically renewed.

 

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