FAQ - Frequently Asked Questions

How can I make changes to my bank direct (ACH) deposit frequency options?
No matter what bank direct (ACH) deposit option you have chosen (daily, weekly, or BI - Monthly) a deposit change can be made once we receive your request in writing either by letter, fax (630-719-2601) or Mercury® general (GEN) message to 90-0639AA.
I have just received a mercury general message stating that a credit card charge back has been charged to my account, yet I have not received a retrieval notice. Why?
There are several reasons that a credit card charge back can occur, sometimes, like unauthorized charges or duplicates, when a retrieval notice has not been generated.
I have changed my bank account. What do I need to do to change my FTD® deposit to my new bank account?
When can I expect this change to take effect? FTD Cash-Flo™ department must have a voided check from your new bank account mailed or faxed with the effective date you wish this change to take effect. Once we have received your request, our department will set-up your new bank deposit instructions within 24 to 48 hours.

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